Everything you need to know about riding with The Doctor Ride

How do I schedule a ride?

Booking is easy. You can schedule a ride online using our secure booking form, or simply give us a call. Our team is available to assist you Monday through Saturday. We recommend booking at least 24–48 hours in advance to ensure availability.

What areas do you serve?

The Doctor Ride proudly serves Charlotte, NC and surrounding areas. Not sure if we cover your location? Contact us and we’ll be happy to check.

Do you accept Medicaid or insurance?

We are a private pay transportation provider. At this time, we do not bill Medicaid, Medicare, or private insurance. All rides must be paid directly by the rider, their family, or a sponsoring facility.

What types of transportation do you offer?

We provide non-emergency medical transportation for:

• Ambulatory passengers (walk-on service)

• Wheelchair passengers (wheelchair-accessible vehicles)

All rides include door-to-door assistance from trained, professional drivers.

Can I book a round trip?

Absolutely. You can schedule both pick-up and return at the time of booking. Your driver will either wait during your appointment or return at the designated time.

How much does a ride cost?

Rates are based on distance, ride type, and wait time. For a personalized quote, contact us directly or use our booking form to receive an estimate.

Will the driver help me into the building?

Yes. Our service includes door-to-door assistance, meaning we’ll escort you from your front door into the medical facility or office, and back again when you’re ready.

Can a caregiver or family member come with me?

Of course. One companion may ride at no additional charge — just let us know in advance so we can ensure space is available.

How far in advance should I schedule?

We encourage booking at least 24 hours ahead. However, we do our best to accommodate same-day requests when possible. Call us to check availability.

What happens if my appointment runs late?

We understand that delays happen. If your appointment is running behind, just give us a call. Wait-time fees may apply after a set grace period.

Are your drivers professionally trained?

Yes. All of our drivers undergo background checks, defensive driving courses, passenger assistance training, and CPR/First Aid certification. We take safety and service seriously.

What if I need help getting down stairs or in/out of my home?

Our drivers are trained to assist with basic mobility needs, including navigating stairs or uneven surfaces when necessary. If you require additional assistance or specialized equipment, please let us know when booking.

Is there a cancellation fee?

We understand that plans change. Cancellations made with at least 24 hours’ notice are free of charge. Late cancellations or no-shows may be subject to a fee.

Do I need to have a doctor’s appointment to use your service?

Not necessarily. While we specialize in non-emergency medical transportation, we also provide rides to physical therapy, dialysis, outpatient procedures, and even pharmacy or lab visits. Let us know your needs.

How long will the driver wait at my appointment?

You can request a wait-and-return ride or a scheduled return. Wait times beyond the standard grace period may incur an additional charge. We will coordinate timing based on your preference.

What forms of payment do you accept?

We accept all major credit and debit cards. Facility accounts may be invoiced with prior approval. Payment is due prior to service unless other arrangements are made.

Can I set up recurring transportation?

Yes. If you have regular appointments (such as weekly treatments or rehab), we can schedule recurring rides to simplify the process and guarantee consistency.

Do you provide stretcher or gurney transport?

At this time, we do not offer stretcher or emergency transport. We specialize in ambulatory and wheelchair-accessible non-emergency transportation only.

What makes The Doctor Ride different from other transportation services?

We’re locally owned, professionally staffed, and focused exclusively on non-emergency medical transportation. With door-to-door service, live scheduling support, and trusted drivers, we go above and beyond rideshare or taxi alternatives.

How do I get started as a new client?

It’s easy. Fill out our online intake form or give us a call to provide basic information. Once we have your details, you can begin scheduling rides right away.